01Agree the pickup point and what the assessment has to establish.
Discuss a returnRETURNS & REVERSE LOGISTICS
Returns, repair
and reverse logistics.
Plan what happens after delivery: return collection, inspection, repair coordination and the next shipment, on a scope agreed before the goods move.
Discuss reverse logisticsRETURN ROUTE CHOICES
Return, repair or resell?
Decide on the route.
The right route depends on the condition of the goods, the repair option and what the next shipment has to achieve.
| Route | A practical starting point | What to check |
|---|---|---|
| Return to China | Goods going back to a supplier or hub | Export documents and return acceptance |
| Repair then return | Goods assessed and sent back | Repair lead time and re-export documents |
| Restock for resale | Goods saleable after checks | Condition grading and repacking |
| Parts recovery | Components worth salvaging | Access to parts and safe handling |
| Local disposal | Goods not returning | Local rules and the right disposal route |
Return acceptance, documentation and repair options are confirmed per shipment, not assumed from the outbound route.
REVERSE LOGISTICS SERVICES
Plan the return before you need it.
Work through collection, assessment and the onward move while the goods are still in service.
01↗
02Record the condition against criteria agreed before the goods move.
Discuss inspection
03Plan the repair step and the documents the re-export needs.
Discuss repair coordination
04Grade, repack and hold goods that are saleable after checks.
Discuss restocking
05Connect the repaired or restocked goods to the next international leg.
Plan the onward shipmentSHIPPING FROM CHINA
Shipping from China.
A clearer route forward.
Explore destination-specific shipping options, preparation requirements and delivery considerations.
Route availability, cargo acceptance, transit estimates and delivery scope are confirmed per shipment. Destination pages describe service options, not locally owned offices.
View all destinationsGet a freight quoteFULL SERVICE SOLUTIONS
From a service request
to a supply chain solution.
BUILT AROUND YOUR AFTERCARE
Reverse Logistics Solutions
Connect return handling, repair coordination and the next shipment around actual requirements.
Explore reverse logisticsRETURN PLANNING BASICS
Plan the return.
Protect the next shipment.
Return Documentation
Prepare the documents a return needs before the goods move.
Explore resourcesCondition Grading
Agree what condition checks the return needs.
Explore resourcesRepair Lead Times
Understand how repair time affects the onward plan.
Explore resourcesGLOBAL BRANDS
Partnering with the best in the business
BLOG INSIGHTS
Shipping Insights & Practical Guides
What changes when you choose DAP delivery
Read article
How to prepare documentation for first-time imports from China
Read article
How to compare DDP and DAP for small replenishment orders
Read articleFREQUENTLY ASKED QUESTIONS
Reverse logistics
questions, answered.
Start from the condition of the goods and what the return has to achieve.
What information do I need to request a freight quotation?
Share the product description, supplier pickup city, destination city or address, package count, packed dimensions, gross weight, cargo ready date and the delivery tasks you want included. Flag any figures that are still estimates.
Can I ask for a quote before the goods are packed?
Yes. Mark dimensions and weights as estimates and ask when the amount will be reconfirmed against final packed cargo.
Why do two freight quotations show different totals?
Compare cargo inputs, transport mode, charging unit, delivery boundary, assumptions, validity and exclusions.
Does a door-to-door price include every charge?
Only the items explicitly included in the written quotation. Confirm duties, taxes, inspections, storage and special handling separately.
Which is more suitable for my shipment: air or ocean freight?
Consider cargo size, urgency, route, acceptance requirements and the complete collection-to-delivery cost and timeline.
What is the difference between FCL and LCL?
FCL uses a container for one shipper’s cargo; LCL combines compatible shipments. Compare packed volume, handling and the full service scope.
LET’S PLAN YOUR NEXT SHIPMENT
Tell us the return.
We will plan the route back.
Share what has to come back, its condition and what should happen next. We will come back with the return scope worth comparing.
Not sure whether repair or resale fits? Select “Help me choose” and start with the cargo details.