FREQUENTLY ASKED QUESTIONS
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Search a phrase or choose a topic. These are general planning answers; the written scope for your shipment takes priority.
Can cargo from several suppliers be combined?
Often, subject to cargo compatibility, ready dates, receiving arrangements and the agreed release rule.
Which shipping documents should I prepare?
The documents depend on product, route and service scope. Start with the commercial invoice, packing list and product details, then confirm destination-specific requirements.
What documents do I need to import?
The documents you need depend on the product, destination, shipping terms and the import rules that apply to your shipment. Start by confirming who will act as importer of record and asking the destination customs broker which documents are required before dispatch.
Prepare a commercial invoice with the seller and buyer details, a clear product description, quantities, values, currency and agreed terms. Check the packing list against the actual cartons, weights and dimensions. The carrier or forwarder will issue the relevant transport document, such as a bill of lading or air waybill.
Depending on the goods and destination, you may also need origin evidence, product certificates, licences, test reports or other regulatory documents. Do not assume one checklist fits every shipment. Give your supplier and broker the same product specifications and confirm names, addresses, quantities and reference numbers across the paperwork.
Before cargo is released, ask the broker to identify missing documents, who must provide them and the deadline. Keep the final approved versions together with the shipment record.
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